Terms and Conditions – Encore Health
Effective Date: September 20, 2026
These Terms and Conditions (“Terms”) govern your use of https://encorehealthmd.com/ and the online services that link to these Terms (collectively, the “Site”).
The Site is operated by Encore Health Management LLC on behalf of Encore Health and the affiliated professional medical entities that provide clinical services under the Encore Health name (collectively, “Encore Health,” “we,” “us,” or “our”).
1. Acceptance Of Terms
By accessing or using the Site, you agree to these Terms and our Privacy Policy.
If you do not agree, do not use the Site.
Additional agreements, notices, financial policies, and informed consents may apply to consultations, telehealth, treatment, prescriptions, memberships, purchases, or clinical services. If those terms conflict with these Terms, the more specific agreement controls for the applicable service.
2. Eligibility And Service Availability
You must be at least 18 years old and legally capable of entering into an agreement to use the Site or request services.
Encore Health services are available only in states where we have appropriately licensed clinicians and are legally permitted to operate.
Service availability may depend on:
- Your physical location at the time of care
- Clinician licensure
- Medical appropriateness
- Clinician judgment
- Laboratory results
- Pharmacy availability
- Applicable laws and regulations
3. Educational Information Only
General information on the Site is provided for informational and educational purposes only.
Site content is not medical advice, diagnosis, treatment, or a substitute for consultation with a qualified healthcare professional who has evaluated you.
Do not start, stop, or change a medication or treatment based solely on information found on the Site.
4. No Emergency Services
Encore Health does not provide emergency services through the Site, email, voicemail, or SMS.
If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency department.
Do not delay emergency care while waiting for a response from Encore Health.
5. No Clinician-Patient Relationship Through Website Use
Using the Site, submitting a form, sending a message, or requesting a consultation does not by itself create a clinician-patient relationship.
A clinician-patient relationship begins only after the requirements of the applicable professional medical entity have been completed and a licensed clinician agrees to evaluate or treat you.
6. Telehealth And Clinical Services
Clinical services are provided by licensed clinicians through the applicable affiliated professional medical entity.
You may be required to complete:
- Identity and location verification
- Medical history or intake forms
- Telehealth and treatment consents
- Laboratory testing
- A clinical consultation
- An in-person evaluation when medically or legally required
Clinicians retain independent professional judgment and may decline, modify, or discontinue a requested treatment when medically or legally appropriate.
7. Prescriptions, Laboratories, And Pharmacies
Submitting a consultation request does not guarantee a prescription, test, medication, treatment, or particular outcome.
Prescriptions are issued only when a licensed clinician determines that they are medically appropriate.
Laboratory, pharmacy, compounding, fulfillment, and shipping services may be provided by independent third parties. Product availability, concentration, packaging, appearance, pricing, and delivery timing may vary.
8. Accuracy Of Information
You agree to provide complete, accurate, and current information.
You must not:
- Impersonate another person
- Submit information you are not authorized to provide
- Misrepresent your identity or physical location
- Provide false or misleading health information
- Conceal information that could affect the safety of treatment
Incomplete or inaccurate information may delay services and create health and safety risks.
9. Payments, Cancellations, And Refunds
Prices, payment timing, renewals, cancellations, refunds, and shipping terms are disclosed through the applicable checkout, membership agreement, patient agreement, or service-specific terms.
You authorize charges you approve and agree to pay applicable fees.
Nothing in these Terms limits consumer rights that cannot legally be waived.
10. Acceptable Use
You may use the Site only for lawful personal purposes.
You may not:
- Attempt to gain unauthorized access to the Site, systems, accounts, or information
- Introduce malicious software or interfere with website operation
- Attempt to evade security controls
- Scrape, copy, or harvest Site content using automated systems without authorization
- Submit false, threatening, abusive, infringing, or unlawful content
- Misrepresent your identity, eligibility, location, or authority
- Use Site content or systems for an unauthorized commercial purpose
11. Intellectual Property
The Site and its content—including its design, text, graphics, logos, photographs, videos, software, and other materials—are owned by or licensed to Encore Health and protected by intellectual-property laws.
Encore Health grants you a limited, revocable, nonexclusive, and nontransferable right to access the Site for personal, noncommercial purposes.
12. Third-Party Services and Links
The Site may rely on or link to third-party platforms, laboratories, pharmacies, scheduling systems, payment processors, or other services.
Encore Health does not control independent third parties and is not responsible for their content, availability, privacy practices, or performance, except to the extent required by law.
13. Electronic Communications
By providing your contact information, you agree that Encore Health may communicate with you electronically for customer-care, account, service, legal, and administrative purposes, subject to applicable law and your communication preferences.
Ordinary email and SMS may not be completely secure. Do not use them for emergencies or send highly sensitive medical information unless instructed to use a secure method.
14. Sms Terms Of Service
By opting into SMS from a web form or other medium, you agree to receive SMS messages from Encore Health.
This includes follow up and customer-care messages such as:
- Inquiry follow ups
- Consultation follow-ups
- Appointment confirmations and reminders
- Intake or account assistance
- Prescription or laboratory status notifications
- Service-related updates
Messaging frequency may vary.
Message and data rates may apply.
Consent to receive SMS messages is not a condition of purchasing goods or services.
To opt out at any time, text STOP. We may send one final message confirming your opt-out.
For assistance, text HELP, call (619) 704-1540, email hello@encorehealth.com, or visit https://encorehealthmd.com/.
Visit https://encorehealthmd.com/privacy for our Privacy Policy.
Visit https://encorehealthmd.com/terms for these Terms and Conditions.
Wireless carriers are not liable for delayed or undelivered messages.
Do not use SMS for emergencies.
If you withdraw consent through another reasonable method that clearly communicates your desire to stop receiving messages, Encore Health will treat that communication as an opt-out as required by applicable law.
15. Privacy
Our Privacy Policy explains how we collect, use, disclose, and protect personal information.
SMS consent is not shared with third parties or affiliates for marketing or promotional purposes.
Mobile information will not be sold or shared with third parties or affiliates for marketing or promotional purposes.
16. Disclaimer Of Warranties
To the fullest extent permitted by law, the site and general site content are provided “as is” and “as available.”
Encore health disclaims warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and security.
We do not warrant that the site will be uninterrupted, error-free, or free of harmful components.
These disclaimers do not apply to rights that cannot legally be disclaimed or to professional duties governing clinical care.
17. Limitation Of Liability
To the fullest extent permitted by law, encore health and its owners, officers, employees, contractors, affiliates, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the use of or inability to use the site.
This limitation does not exclude liability that cannot legally be limited and does not alter the standard of care or liability rules applicable to clinical services.
18. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except that mandatory consumer-protection or healthcare laws of your state may also apply.
Disputes involving clinical services may be governed by the separate patient agreement with the professional medical entity providing your care.
19. Suspension Or Termination
Encore Health may suspend or terminate access to the Site when reasonably necessary to:
- Protect website or information security
- Comply with applicable law
- Investigate misuse
- Protect patients, clinicians, staff, or others
- Enforce these Terms
20. Changes To These Terms
We may update these Terms periodically.
We will post the updated Terms and revise the effective date. We will provide additional notice or obtain consent when required by law.
21. Severability
If any provision of these Terms is found unenforceable, it will be enforced to the maximum extent permitted by law, and the remaining provisions will remain effective.
22. Contact Us
Encore Health
Email: hello@encorehealth.com
Phone: (619) 704-1540
Website: https://encorehealthmd.com/