Privacy Policy – Encore Health
Effective Date: September 20, 2026
Encore Health respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, when we share it, and the choices available to you.
This Privacy Policy applies to Encore Health Management LLC and the affiliated professional medical entities that provide care under the Encore Health name, including Encore Health Management CA LLC, Encore Health CA, Inc. and Encore Health WA, PC (collectively, “Encore Health,” “we,” “us,” or “our”).
This Privacy Policy applies to information collected through https://encorehealthmd.com/, our online forms, and related customer-care communications.
Information collected as part of your medical care may also be governed by the applicable HIPAA Notice of Privacy Practices and patient consent documents. If this Privacy Policy conflicts with a legally required clinical privacy notice, the clinical notice controls for the protected health information it covers.
1. Personal Information We Collect
Depending on how you interact with Encore Health, we may collect:
Contact and identifying information, including:
- Name
- Email address
- Telephone number
- Mailing address
- Date of birth
- State of residence
- Appointment preferences
Consultation and health-related information, including:
- The Encore Health service or treatment in which you are interested
- Symptoms, health concerns, and wellness goals
- Medical history and current medications
- Laboratory information
- Information included in consultation requests, intake forms, or communications with our team
Communication information, including:
- Emails, telephone calls, text messages, and form submissions
- Appointment requests
- Customer-care questions
- Communication preferences
- Records of your SMS or email consent and opt-out requests
Transaction information, including:
- Services purchased
- Billing information
- Payment status
- Shipping or fulfillment information
Payments may be processed by third-party payment processors. Encore Health generally does not receive or store complete payment-card numbers.
Technical and website information, including:
- IP address
- Browser and device type
- Operating system
- Pages viewed and links selected
- Referring website
- Date and time of access
- Approximate location based on IP address
- Cookie and analytics information
We may also receive information from affiliated medical practices, clinicians, laboratories, pharmacies, payment processors, referral partners, scheduling services, and other service providers when permitted by law.
2. How We Collect Information
We collect information:
- Directly from you when you complete a form, request a consultation, schedule an appointment, communicate with us, obtain services, or make a payment
- Automatically when you visit or interact with our website
- From affiliated medical practices and licensed clinicians
- From laboratories, pharmacies, payment processors, scheduling systems, referral sources, and other service providers
- From other sources you authorize
3. How We Use Personal Information
We may use personal information to:
- Respond to questions and consultation requests
- Determine whether Encore Health services are available in your state
- Connect you with an appropriate licensed clinician or affiliated medical practice
- Schedule appointments and consultations
- Coordinate laboratory testing, prescriptions, pharmacy fulfillment, shipping, and follow-up
- Provide customer care
- Process payments and prevent fraud
- Maintain appropriate business and clinical records
- Send appointment reminders, service notifications, and other communications
- Send marketing communications when permitted by law and consistent with your preferences
- Operate, secure, analyze, and improve our website and services
- Comply with legal, regulatory, licensing, safety, and professional obligations
- Protect the rights, safety, and property of Encore Health, our patients, clinicians, employees, and others
- Carry out another purpose disclosed to you at the time the information is collected or with your consent
4. Who We Share Personal Information With
We may share personal information with:
- Affiliated professional medical entities and licensed clinicians involved in evaluating or providing services
- Laboratories, pharmacies, fulfillment providers, and shipping providers
- Companies that provide website hosting, customer relationship management, electronic medical records, telehealth, scheduling, communications, payment processing, analytics, information security, and other operational services
- Attorneys, accountants, consultants, and other professional advisors
- Parties you authorize us to contact
- Government agencies, regulators, courts, or law enforcement when required or permitted by law
- A successor organization in connection with a merger, financing, reorganization, sale of assets, or similar business transaction
We require service providers to use personal information only for authorized purposes and to protect it appropriately.
We do not sell consumer health data. We do not use consumer health data for targeted advertising.
5. Sms And Mobile Information
If you opt in to receive SMS messages from Encore Health, we may send customer-care messages such as:
- Consultation follow-ups
- Appointment confirmations and reminders
- Intake or account assistance
- Prescription or laboratory status notifications
- Service-related updates
Consent to receive SMS messages is not a condition of purchasing goods or services.
Messaging frequency may vary. Message and data rates may apply.
To opt out at any time, reply STOP to any message. We may send one final message confirming your opt-out.
For assistance, reply HELP, call (619) 704-1540, email hello@encorehealth.com, or visit https://encorehealthmd.com/.
SMS consent is not shared with third parties or affiliates for marketing or promotional purposes.
Mobile information will not be sold or shared with third parties or affiliates for marketing or promotional purposes. All categories of information sharing described in this Privacy Policy exclude text-messaging originator opt-in data and consent. This information will not be shared with third parties, except for service providers acting on our behalf solely to deliver and support the messaging program or when disclosure is required by law.
Please do not use SMS for emergencies or to send highly sensitive medical information.
6. Cookies And Tracking Technologies
We and our service providers may use cookies and similar technologies to:
- Keep the website functioning
- Remember user preferences
- Understand website traffic and usage
- Detect security problems
- Improve website content and performance
Some third-party tools may collect information about online activity over time and across different websites.
You can manage cookies through available website controls and your browser settings. Disabling cookies may affect certain website functions.
Because there is no uniform industry standard for browser-based “Do Not Track” signals, our website does not currently respond to those signals. Where required by applicable law, we honor recognized opt-out preference signals, such as Global Privacy Control, as requests to opt out of covered sale or sharing.
Encore Health does not intentionally permit advertising or nonessential analytics tools to receive protected health information from patient portals, authenticated clinical services, appointment forms, or medical intake forms.
7. Protected Health Information And Hipaa
Submitting a website form, requesting information, or communicating with Encore Health does not by itself establish a clinician-patient relationship.
If you become a patient, information created or received by the professional medical entity providing your care may be protected health information under the Health Insurance Portability and Accountability Act, commonly known as HIPAA, and related state laws.
The applicable HIPAA Notice of Privacy Practices explains how that protected health information may be used and disclosed and describes your rights regarding that information.
Do not submit urgent, emergency, or unnecessary sensitive medical information through a general website form, ordinary email, or SMS.
8. Consumer Health Data
This section applies when information qualifies as “consumer health data” under applicable state law, including Washington’s My Health My Data Act.
Consumer health data may include information that identifies or can reasonably be linked to an individual and relates to:
- Physical or mental health status
- Symptoms or diagnoses
- Treatments and medications
- Reproductive or sexual health
- Gender-affirming care
- Biometric data used for identification
- Precise location information that could indicate an attempt to obtain healthcare services
- Inferences about a person’s health
We may collect consumer health data directly from you, through your interactions with our website, or from affiliated medical practices, clinicians, laboratories, pharmacies, service providers, referral sources, and other sources you authorize.
We use consumer health data to:
- Respond to your requests
- Determine whether services are available
- Facilitate or provide services you request
- Communicate with you
- Maintain security
- Comply with legal and professional obligations
- Carry out purposes disclosed to you with your consent
We may share consumer health data with affiliated medical practices, licensed clinicians, laboratories, pharmacies, and service providers when necessary to provide a product or service you request, with your consent, or as otherwise permitted by law.
We do not sell consumer health data.
Subject to applicable law and exceptions, you may have the right to:
- Confirm whether we collect, share, or sell your consumer health data
- Access your consumer health data
- Obtain a list of third parties and affiliates with whom your consumer health data has been shared
- Withdraw consent
- Request deletion
- Appeal the denial of a request
To exercise these rights, contact us using the information in Section 15.
9. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide requested services
- Maintain required business and clinical records
- Honor communication and opt-out preferences
- Resolve disputes
- Enforce agreements
- Comply with legal, licensing, tax, and professional obligations
Retention periods may vary depending on the type and sensitivity of the information and applicable legal requirements.
10. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information.
No method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee the absolute security of information submitted electronically.
11. Your Privacy Rights
Depending on your state of residence and subject to applicable exceptions, you may have the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Request a portable copy of certain information
- Withdraw consent
- Opt out of certain sales, sharing, or targeted advertising
- Limit certain uses of sensitive personal information
- Appeal the denial of a privacy request
We will not unlawfully discriminate against you for exercising a privacy right.
To submit a privacy request:
Email: hello@encorehealth.com
Phone: (619) 704-1540
Please state that you are making a privacy request and identify your state of residence. We may need to verify your identity before completing the request.
You may unsubscribe from marketing emails using the unsubscribe link included in the email. You may opt out of SMS messages by replying STOP.
12. Children’s Privacy
The website and Encore Health services are intended for adults age 18 and older.
We do not knowingly collect personal information through the website from children under age 13. If you believe a child has submitted personal information to us, please contact us so we can review and, when appropriate, delete it.
13. Third-Party Websites
Our website may contain links to third-party websites or services. Encore Health does not control those third parties, and this Privacy Policy does not apply to their privacy practices.
We encourage you to review the privacy policy of any third-party website before providing personal information.
14. Changes To This Privacy Policy
We may update this Privacy Policy periodically.
When changes are made, we will post the updated policy on this page and revise the effective date. We will provide additional notice or obtain consent when required by law.
15. Contact Us
For privacy questions, requests, or appeals, contact:
Encore Health
Email: info@encorehealth.com
Phone: (619) 704-1540
Website: https://encorehealthmd.com/